January 2014 – last edited May 2017 by DICE_Straatford
In line with the ideas you give all of us regarding your problems or question, we’ll endorse the service station that will produce best support as quickly as possible.
Not all the networks are for sale to every issue and place. Use the nation pull-down when you look at the eating plan club on top of support.ea.com to choose their nation or the code you prefer. This is going to make yes you are really obtaining correct assistance choices for your.
Here you will find the methods speak with united states:
Bring assistance from additional players
Browse Answers HQ for assistance from our member community, twenty-four hours a day. Find their problem, starting a new bond to inquire of a concern, or get a hold of systems off their professionals exactly like yourself.
See assist on social media marketing
@ all of us if you’d like united states! Adhere all of us on Twitter for helpful tips and techniques. Ask @EAHelp any gameplay concerns you’ve had gotten in 140 characters or decreased.
Like us on Fb! Article on our webpage or send us an email if you’d like all of our services.
Get assistance from an Advisor
One of the advisors will-call that advice about the problems. Eliminate hold occasions and extra telephone charges*: we’ll supply approximately delay energy for the call-back so you can play their games or seize a snack until we’re in touch.
Talk with one of our advisors receive services. We’ll offer you around hold times until we’re able to talk and certainly will assist you.
Send your concern to you via mail. E-mails work best for non-critical issues that you may not wanted a solution right-away. That way you can preserve gaming while we’re composing up a reply.
Some places posses a primary switch quantity available*. If you’re in one of those areas, you’ll get the telephone number which you can use to call us as soon as you’re from the How could you love to contact us? webpage.
*Depending on your venue or network procedures, phone expense may incorporate. Perhaps you are billed when calling from a mobile cell. This numbers may possibly not be obtainable from some cellular community services. To find out more, speak to your system service provider.
WHAT MUST I BRING EAGER?
If you want to call us, we might need some details away from you.
For many inquiries
Understand your account facts, specifically their current email address and login name. Without having those for reasons uknown, we possibly may require alternative methods to verify who you really are.
For payment dilemmas and purchase issues
For some issues, we would want your own evidence of purchase. Get evidence of purchase useful and able to go therefore we get your problem arranged sooner.
For advanced level technical problem and issues
We might require some report from your own computers to actually see what’s happening. If you’re sense tech wise and would like to get them before you keep in touch with all of us, here’s what we possibly may ask for depending on your own issue:
Online game troubles or Origin running issues
Work the foundation mistake Reporter so your specialist can examine it while you’re talking to all of them. The Origin mistake Reporter monitors out your problems plus pc’s diagnostic facts. It generates a study for us to talk about so we is able to see whatever you can create to repair they.
Work the UOTrace tool to check on the connection to the servers. The program produces a report that show your EA Advisor exactly where the connection issue is occurring. Connectivity trouble can impact video game abilities. Don’t worry about interpreting the report. We’ll do that for you.
Crashing and lag
Collect the MSInfo document. This provides us information about your pc, such as just what specifications it’s got incase they fulfills video gaming specifications.
Grab the DxDiag. Allowing united states see what’s crashing and just why it’s crashing, what’s reducing your personal computer, and just what could be causing visual problem.